Donor Services Coordinator I

San Antonio, TX

About Us:

Bone Bank Allografts (BBA), part of Globus Medical Inc., a leading musculoskeletal solutions company, was founded in response to a growing need for allograft tissue that has led to more than 1,000,000 successful transplantations around the world.

Providing a wide range of surgical allograft options from traditional bone and soft tissues to specialty custom products for transplant – we aim to serve the medical community through continual excellence and innovation in tissue processing and distribution. We are constantly in pursuit of better patient care and understand that speed is critical because life cannot wait. Join us!

Position Summary:

The Donor Services Coordinator I is responsible for facilitating and evaluating incoming donor records for accuracy, completeness, and compliance. In addition, they will be responsible for check in donor tissue and inspection for package integrity, labeling accuracy, temperature limits and count. The completion of temperature logs and change chart wheels will be required as well as participation in the on-call donor receiving schedule. 

Hours: 8:00 am to 5:00 pm 

Essential Functions:

  • Maintaining and managing the flow of incoming donor tissue and specimens
  • Creating, maintaining and filing Donor Records
  • Ensuring all aspects of donor records are entered into the database and are accurate and complete
  • Performing a Quality review of the donor record for accuracy, completeness and compliance with established BBA Standards/procedures, AATB and FDA standards/regulatory guidance and forward to the Medical Director for the final determination of the disposition status
  • Complete temperature logs and change chart wheels 
  • Shipping Donor Tissue to designated processor or offsite storage
  • Communicating with the CRA for chart information to complete file
  • Icing temperature storage bins as needed
  • Assisting with maintaining the Donor Receiving Log, Culture/Serology samples, Discard Log
  • Assisting with ensuring all departmental Standard Operating Procedures and associated documents are current, accurate and in compliance with AATB Standards and FDA Regulations for 1270 and 1271
  • Maintaining current knowledge of AATB standards and FDA Regulations for 1270 and 1271
  • Participating in the On-Call Donor Receiving Schedule as required after hours, weekends and holidays
  • Adhering to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
  • Representing the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of Globus


  • High school diploma or equivalent; Associate's degree in medical discipline or its equivalent with 2+ years of experience in the medical field or related area preferred 
  • One year minimum prior tissue bank experience in donor screening and/or recovery; EMS, LPN, LVN, Medical Unit clerk or CTBS Certification preferred
  • Strong knowledge of medical terminology, guidelines and regulations; read and understand the content of the medical record and the significance of disease processes and physiology of the patient. Identify those areas of documentation needing further clarification, to improve process flow; document trends by recovery agency, and ancillary services for future in-service sessions, to ensure proper revision of problematic processes, forms, etc.
  • Basic computer knowledge and skills with Microsoft office Word and Excel
  • Demonstrates organizational skills with the ability to multitask and attention to detail
  • Strong team player, with the ability to function well in a challenging, fast paced environment
  • Valid driver’s license and dependable transportation
  • Cell phone usage as needed to make calls

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

  • Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions
  • Customer Focused: We listen to our customers’ needs and respond with a sense of urgency
  • Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger
  • Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

JOB CODE: 1002859